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Refund Policy

NovoEssential SIA is committed to providing high-quality digital products and services. Due to the nature of our products (digital goods, including templates, logos, and plugins), we offer limited refunds. Please carefully review our refund policy below.

1. Digital Products

Once a digital product (such as templates, logos, or plugins) has been downloaded, we do not offer refunds. We strongly recommend that you review the product description and any demo or preview content before making a purchase.

2. Exceptions for Refunds

Refunds may be granted under the following conditions:

  • If the product you purchased is defective or not as described on the website.

  • If the product fails to download due to a technical issue on our end.

In such cases, please contact us at info@novoessential.com within 7 days of purchase with a detailed description of the issue. We will review your case and provide a resolution, which may include a refund or replacement.

3. Non-Refundable Products

  • Any product that has been downloaded or accessed will not be eligible for a refund unless it is defective or not as described.

  • Customized logos or products specifically tailored to your needs are non-refundable once the work has begun.

4. Refund Process

To request a refund, please follow these steps:

  • Email us at info@novoessential.com within 7 days of your purchase.

  • Include your order number, a description of the problem, and any relevant screenshots or documentation.

We will review your request and respond within 3-5 business days. If your request meets our criteria for a refund, we will process the refund to your original payment method.

5. Payment Processing Fees

Please note that any payment processing fees (such as Stripe fees) are non-refundable.

6. Changes to the Refund Policy

NovoEssential SIA reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website, and the new policy will apply to purchases made after the update.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@novoessential.com.

NovoEssential SIA
Lielupes iela 46-2, Riga, LV-1016, Latvia
Email: info@novoessential.com