NovoEssential
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About our company
NovoEssential creates high-quality websites! We are opening up new horizons! We are your faithful companion on the way to success! We are also ready to offer services for website promotion on the web, development of mobile applications and mobile game.
Our company is always focused on results and carefully controls the quality of services provided. One of the most important priorities of the company is the loyalty of our customers.
Our experts are ready to analyze and provide you with the most detailed action plan.
CRM system, development and implementation
A CRM system ( Customer Relationship Management ) is a set of modules combined into a single user software, the purpose of which is to optimize routine tasks and control them to increase sales.
The CRM system allows you to find and eliminate the weak points of business and increase its efficiency at all levels. CRM contains data about each client of the company, their preferences, where they come from to the site and why they leave without making a purchase. In real time, you see how efficiently departments work, what managers do, and how leads are processed.

After implementation, the CRM system will help your employees no longer fill out reports manually, search for information about clients, and keep a history of interactions via Excel. They get a working tool to improve their productivity and do not waste time on monotonous, repetitive tasks. The development of a CRM system for customer relationship management takes into account the specifics, goals of the company and its business niche.
Implementation of a CRM system
To achieve your goals, setting up a CRM system must go through several interrelated stages, namely:
  • Setting goals
    Automation of business processes must have a strictly defined goal. Understanding the final result of automation gives both the customer and the integrators coherence in their work and, most importantly, 100% implementation of the intended result of CRM implementation for large and small businesses.
    To understand the goal, you should ask yourself the question: “What goal am I pursuing when implementing a CRM system for business?”
    • increase in sales
    • process automation
    • access to new sources of sales
    • automated sales funnel management
    • analysis of existing company projects
    • monetization of customers who did not order products
    • increasing repeat sales
    • personnel control
    • maintaining and ensuring the integrity of the customer base
    • improving customer service quality indicator
  • Company sales audit
    In many ways, the success of implementing a CRM system depends on how well the company’s audit is done. Any area of ​​business has its own specifics, and the CRM system automates and standardizes the rules. Therefore, it is important to conduct an audit of all information about the company’s products at the initial stage.
    In other words, the audit helps to answer the following questions:
    • Through what sources do clients come?
    • How do employees communicate?
    • How do managers interact with the sales funnel?
    • What set of processes occurs in sales?
    In practice, there are many more such questions, and how comprehensively and accurately you answer them will depend on the final result of implementing a CRM system.
  • Setting up the crm system
    The setup stage takes a long time and includes:
    • Account creation
    • Development of a sales funnel for all business processes
    • Adding and configuring user access rights
    • Connecting email accounts and setting up mail synchronization.
    These are only the basic settings; at the same time, NovoEssential is engaged in the comprehensive development of the entire sales structure: creating work regulations, developing a sales plan, writing additional scripts, etc.
  • Implementation of services in the CRM system
    The combined connection of widgets for working with a client greatly simplifies the work in the CRM system and allows you to process customers in one window.
    Therefore, we strongly recommend integrating services (telephony, mail, instant messengers, social networks)
  • Training staff to work with the CRM system
    Employee training depends entirely on the interest of the staff and, first of all, the customer. After all, if the customer is not interested in the process of learning the CRM system, then the employees will be even more interested.

Functionality of the basic configuration of the CRM system

The price for implementing a CRM system starts from 540 €

  • Database of clients and counterparties

  • Transaction management

  • Goods and services

  • Analytics

  • Automation of document flow

  • Tasks and reminders

  • History of interactions

  • Access segmentation

  • Export/import information

  • Other connected services

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Email:
web@novoessential.com, info@novoessential.com
Address:
LIELUPES IELA 46-2, RĪGA, LV-1016, Latvia
Reg. nr.: 40203641545

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